• • Enter your order number and email address in the fields above and click Start.

• • Follow the instructions and select the items you want to return

• You will get a confirmation email with the shipping guidelines once the return request is approved

You can return your items within 30 days of receipt of your shipment.

• • Smack Mobile offers a 30-Day return policy and a 60-Day warranty. As long as you are in your 30-Day return window, we will take the item back; however, you will be responsible for return shipping.

• • If the item is being returned during the 30-Day return policy window due to a defect, a prepaid label will be issued by Smack Mobile’s customer service (see Smack Mobile Approval Section).

• • If Smack Mobile finds that nothing is wrong with the item once the item is received back, the customer will be charged for the cost of the prepaid return label. Must be in the same cosmetic condition as delivered from Smack Mobile.

• • All returns must be shipped back with their accompanying order number, packaging, accessories (if applicable).

• • If the item is still under manufacturer warranty, the device must be taken to the manufacturer for defects.

• Free gifts or promotional items are not returnable!

Serial number/IMEI being sent back to Smack Mobile MUST match the item we have sold to you. Smack Mobile tracks this number to each order to deliver the correct phone, tablet, etc.

• • Attempts to send back an item that is not ours, we will not allow for the return

• • For Apple phones and tablets, the Find My iPhone feature must be turned off prior to you sending us back the device.

• • For Androids and Samsungs, please disable the Passcode, Fingerprint ID/Face ID and remove your account from either the Google/Samsung account.

• • All devices are checked for Activation lock prior to being sent out to our customers, and thus, if there is an activation lock on the item, this has been linked to your account. We will check the item for activation lock and send instructions accordingly as to how to remove it. If you are unsuccessful in disabling the Find My iPhone/Google/Samsung Account feature, the return will not be accepted.

• • Note: If the item was tampered/altered when Smack Mobile receives it, the return will not be accepted, and the device will be sent back to you as is.

• Once Return is received and validated, Smack Mobile will issue a refund, exchange replacement, or Store Credit. Refund or Replacement can take up to 10 days for processing while Store Credit would be 1-2 Business Days.

• • You are responsible for the charges of return shipping only if the reason is NOT due to defects. All phones with functional issues will be provided a prepaid label.

• • If Smack Mobile finds that nothing is wrong with the item once the item is received back, the customer will be charged for the cost of the prepaid return label. Must be in the same cosmetic condition as delivered from Smack Mobile.

• • Original shipping charges are non-refundable unless if the item arrived LATE.

• • A restocking fee will NOT be applied if item is sent back in the condition it was received. However, if the item has been opened or used (only in the case of brand new or new open box phones), a 25% restocking fee will apply, plus appropriate shipping fees. Any shipment refusals, cancellations, or returns after the 30-Day Return window (after Shipment) will also be assessed the 25% restocking fee, plus shipping.

If device starts to malfunction and has mechanical issues, examples, volume button stops working, the camera stops working, this is covered in Smack Mobile’s 60-Day warranty. If there is an issue with the device, please contact us and we will either fix the issue, or replace the phone. The warranty does not cover:

• • Accidental Damage (if you crack your phone, we will not replace the screen for you)

• • Damages caused by misuse/abuse/external factors (including Shipping that will be between you and USPS).

• • Cosmetic wear and tear inside the 60 Days.

• • Software issues (Example iOS updated the software and now its running slower).

• Liquid Damage is not covered as a result of misuse/abuse/external factors.

• • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.